​SERALUX

Seralux Hair – Return & Refund Policy

 

Final Sale Policy

At Seralux Hair, we maintain a strict no returns or exchanges policy. All sales are considered final once completed.

 

Order Review & Fraud Prevention

Every order placed through our website is subject to review and fraud screening. We reserve the right to decline or cancel any order that raises security concerns.

 

Lost, Damaged, or Stolen Packages

Seralux Hair is not responsible for packages that are lost, stolen, or damaged during shipping. Once items are handed over to the carrier, liability shifts to the shipping provider. We recommend using the tracking information provided to monitor your order.

 

Customer Responsibilities

By completing a purchase with Seralux Hair, you acknowledge and agree to the following:

• You have read and understood the product description before placing your order.

• You accept and agree to this Refund & Return Policy.

• Once an order is submitted, it cannot be altered or canceled (this includes product changes, shipping address adjustments, or order cancellations).

 

Errors on Our Part

In the rare case that we make an error while processing or fulfilling your order, we will correct it promptly. Please contact us at info@seraluxhair.com so that we can assist you.

 

Defective Products

If you believe your item is defective, you must notify us within 7 calendar days of receiving your order. Items must be returned to us for inspection before any resolution is offered.

 

To qualify for an exchange or refund:

• The hair must be unused, unaltered, and in its original packaging.

• Products that show signs of chemical processing, coloring, cutting, or product use will not be eligible.

If the product is deemed defective upon inspection, we will provide either a replacement or a refund.

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📧 For assistance, please email: info@seraluxhair.com
🌐 Visit us: www.seraluxhair.com